Billing Error--Previously made payment not showing on account or received statement for bill for service that was already paid

There are multiple steps involved in billing when using insurance from collecting the patient's copay, to billing insurance and then waiting for the claim to return and posting the patient's payment.  Sometimes there can be errors in posting a previously made payment to your account which can result in an erroneous statement being sent out to you in error.  This does not mean that we don't have record of your payment.  When a patient makes a payment it is recorded in one system and has to be manually posted in the patient's account to reflect on the statement correctly.  Often when a statement is received in error it is because the payment only recorded in one system and the manual posting to the individual account did not occur.

If you have received a statement for a bill that you have previously paid it may be that there has been a posting error on your account.  We are more than happy to research any billing account where you think there may be a posting error to ensure that all payments have been posted to your account. 

To submit this request for a posting review of your account please submit a help ticket to our support desk.  Please make sure to include on your ticket the date that you think that you made the payment and the payment amount.  If you have any proof of payment you may submit it by attaching it to your ticket. 

To submit a help ticket please go to our website at crossroadsobgyn.com.  If you are on a desktop it should look like this.

If you are on a mobile device your screen will look like this

Click on the 3 lines in the upper right corner and then click on help in the navigation menu then support desk to create your help ticket

Once you have submitted your help ticket please allow 7 business days for our billing department to pull your account and payment history, apply any payments that may have not been posted and adjust your account.  Once the research has been completed we assure you that we will follow up with you.  If it has been longer than 7 days then please feel free to reach back out on your previously established help ticket (do not need to create a new ticket) for an update.