How do I view orders that have been added to my chart > 7 days after a visit?

Sometimes patients request labs outside of the traditional face to face visit.  If this request is made > 7 days from your last office and you have insurance visit this is the following process our offices follow:

#1.  We will review your chart to verify your coverage for non face to face services.  When orders are signed off on outside of a face to face visit these services are billable to your insurance using different CPT codes than when you are in office.  The reason why approving orders outside of a visit is billed to your insurance is because the approval and generation of orders is considered a medical service and if this is completed >7 days from your last visit then your insurance considers it a separate and new service and not covered by the payment made at the previous visit.  This process may take up to 72 business hours.

#2  Once we have verified that you have coverage your request will be forwarded to the physician or provider for review for approval.  It can take up to 72 additional business hours for the provider to review your request.  If approved by the provider you will receive a notification letter with your orders to your patient portal which you may find under my health, then medical forms.  You want to look at the top of the page under letters for your communication from the office. 

If your order request is not approved by the doctor we may send you notification in this same section of your portal or we may inform you via phone or via the support desk if your request is denied.