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  1. The Offices of Dr. Kourtney Support Desk
  2. How To

How To

For questions and answers about office protocols or procedure or how to accomplish certain tasks like labs and orders

Appointments

  • The doctor discussed with me during my visit the use of some vitamins and or supplements to take (or lifestyle changes). Do I have to use this advice?
  • I have a virtual visit scheduled but the doctor hasn’t called me yet. What’s going on?
  • Why can’t I schedule my procedure myself online?
  • Why do I have to check in for each and every appointment? Don’t you guys have my information already?

Labs and Imaging

  • How do I view orders that have been added to my chart > 7 days after a visit?
  • How long does it take to get lab results and/or image results back from the doctor?
  • Does your office verify benefits for labs or imaging?
  • Labs or imaging not covered
  • I am at the lab and the lab is saying that they cannot find the orders

FAQ

  • Replacement Prescriptions
  • Does Dr. Sims deliver babies?
  • Why am I asked to update my forms and policies so often?
  • How long does it take to schedule an appointment?
  • When will my protocol be ready?

Candida

  • Do you need to start the diet and supplements on the same day with a candida protocol?
The Offices of Dr. Kourtney Support Desk
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