I need to talk on the phone to the doctor or I need the doctor to call me

While our providers would love to talk to each and every patient on the phone personally that would pose several problems. Our office has the responsibility to verify your identity at each encounter and also to record each patient encounter. Unfortunately currently there are no HIPPA compliant commercial vendors to provide this service to our patients. Because we want to provide the best in communication options while minding the law we recommend that if you need to speak with the doctor regarding a concern that you make an appointment or submit a case through the support desk and they can determine if an appointment is needed. The only exception to this is if it is determined at the physician’s discretion that you are having a medical emergency (for example you are in the hospital) that requires phone communication.

In order to ensure that we are available to provide the highest level of service to all patients we do employ the use of an auto attendant and a live receptionist service trained for our office to appropriately route calls. Please trust that if you have reached us during office hours that your call will be routed properly to our staff and if you have to leave a message any message that is left for staff is routed to them immediately and calls may be returned by message via the patient portal.